BA Training Services Terms and Conditions

Booking – Upon booking a course with BA Training Services we will send you an invoice via email. This forms an agreement between you/your company and BA Training Services. Prices quoted are inclusive of tuition, course materials, assessment where applicable, and certification. Unless otherwise arranged we do not provide lunch.

Certification / Assessments – Delegates must pass all assessments in order to pass the course and receive certification. If you require additional assistance this will be provided but delegates must fulfil the course requirements on their own merits. We have a non-refund policy on course fees where assessments and, or examinations are failed.

Payment – On receipt of your invoice please pay immediately by BACS, direct to the account or via cheque. If paying via cheque the funds have to be clear 7 days prior to the start of the course. If payment is not received 7 days prior to course start date BA Training Services reserve the right to cancel all provisional bookings held and 25% of the full course fee will be retained for administration and cancellation cost.

Photo Identification – All delegates must bring their current passport or driving license for certification purposes as governed by the awarding body.
Lost certification – If certification is lost we can arrange a replacement at a cost of £10 per certificate.

Cancellations / Transfers – In the event a delegate requires us to transfer them to another course date a 25% of the full course fee will be incurred. For full cancellation of the placement up to 10 days before course start date 25% of the full course fee will be retained. If the delegate does not attend the course on the date agreed 100% of course fees will be retained. All cancellations and transfers are to be advised in writing via email. Very rarely unforeseen circumstances may mean that BA Training Services have to re-schedule courses, on this occasion every effort will be made to re-arrange a suitable course date for all involved and notice of this will be made via email.

Fitness & Attendance – Delegates must attend the course at the times stipulated as failure to do so will result in no-completion. You must be fit and free from any ailments, conditions or injury that will affect participation in the practical aspects of the course. Please advise BA Training Services of any medical conditions, medications being taken or if you are pregnant prior to attending the course, all notification has to be done prior to 7 days before the course date. Any accidents or incidents during any course must be reported to the course instructor on the date of training and an entry must be filed within the accident book.

Refreshers – If you are participating in our refresher courses please make sure we have a copy of your current certification prior to your course date.

Liability – BA Training Services will not accept responsibility for any injury sustained by individuals during the course or to any personal property either within the classroom or externally.